Shipping and FAQ

Shipping

Each garter in our store is lovingly handmade and personalised,
All orders will take approximately 4 - 5 weeks to be received.

Unfortunately we cannot do urgent orders.

Yes we ship worldwide. Orders are sent from Australia.

Shipping
What are your shipping rates?
TO UNITED KINGDOM:
  Standard    
All Orders   3.35  


TO 'NEAR EUROPE':
  Standard    
All Orders 3.35


TO 'FAR EUROPE':
  Standard    
All Orders 3.35


TO INTERNATIONAL:
  Standard    
All Orders 3.35
(All orders outside Europe)


Each country handles imported goods differently. You will be responsible for any customs or duty charges that may be applicable.



How long will it take my order to arrive?

Delivery of your items can take anywhere from 4 -5 weeks, depending on your location.

Unfortunately as each garter is handmade we cannot do urgent orders.


How do I track my order?

Check the status of your most recent orders by visiting the order link in you Order confirmation email which you will recieve after placing your order.

This is the easiest and fastest way to get the most current information on your order.


Do you ship internationally?
Yes we will ship anywhere worldwide.

Each country handles imported goods differently. You will be responsible for any custom or duty charges that may be applicable.





Returns
Can merchandise be returned?

We stand behind our products 100%. If you are not completely satisfied, you must contact us within 10 days*. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. Credit for the return will apply only to the purchase price of the product. A restocking fee of 50% will not be refunded.

*IMPORTANT

NOTE: Colours vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact colour match for every item, small variations in colour serve to enhance the overall effect of your colour scheme. Products seen on the online catalogue do not always represent an identical colour match. Colour reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.



Safety; Security; and Privacy
How secure is your website?
Your need for privacy is a priority. Because of this, we have taken the appropriate measures to secure all confidential information provided when making purchases. SSL (Secure Socket Layers) is used to safeguard against hacker intrusion. Any information provided for the purpose of processing an online order remains private and will never be sold to outside parties.